Details: Afternoon Sessions, 1 - 4 p.m.

Want to know what defines a successful account manager? This workshop will spend the time looking at the keys to customer service excellence along with strategies and tactics for service recovery. Leave with ways to increase productivity and work smarter.

About the Instructor:

Ben has developed operating systems and implemented key strategies that have propelled several businesses to profitability, market leadership, and successful transitions including Scapes Landscape, one of the top 100 companies in the US. Ben's lean production expertise is unparalleled, having spent several years working with the nation's largest landscape provider deploying their lean initiatives on a national level. He has been to virtually every landscape market in the US implementing lean on a cultural and practical level. A long time PLANET member, Ben has a down to earth, practical approach. He is committed to simple solutions that drive results. With a passion for operations; systems based management strategies and lean thinking, Ben is positioned to guide others in pursuit of their vision. "Anyone can make things more complicated, real genius is in making things simple. Complex solutions are hard to communicate, implement or sustain. Only simple solutions work."